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Job Application Page for Gyaniversity Careers. Apply for all open positions on this page and join the Gyaniversity family! < Back Assessment Form Read the question carefully and write the answer. This is the most important step in the application process as your application will be selected based on your responses within the mentioned time frame. 00 : 40 : 00 Part 1: Basic Information First name Last name Email Phone Part 4: Screening Questions A customer is angry because their order is delayed. What is the first step you should take? * Apologize and explain the reason for delay Offer a refund immediately Tell them to wait longer Ignore until order is delivered While replying to an upset customer, which tone is best? * Defensive Empathetic Casual Strict A customer blames your company for a mistake they made while ordering. 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We need more details to resolve this, could you please provide XYZ? Your complaint is incomplete. Call us if you want solution A customer has been waiting 21 days for a refund. Finance says payment is processed, but customer claims not received and threatens to go to the Consumer Protection Cell. Which action would you NOT take? * Ask the customer for bank statement/UTR to trace payment Escalate to finance with customer’s proof for reconciliation Offer goodwill compensation even before resolving the issue Document the case carefully for compliance/legal team Due to a backend system outage, thousands of customers are unable to access their accounts for 6 hours. You are the operations lead on shift. 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