Last Updated: 25th June, 2023
Our Shipping Policy outlines the details of how we handle the delivery of your orders. Please take a moment to familiarize yourself with the information provided below.
1. Shipping Partners:
We have partnered with ShipRocket, a trusted shipping aggregator in India, to ensure that your orders are delivered promptly and securely. ShipRocket collaborates with a network of renowned courier companies to offer reliable and efficient shipping services.
2. Shipping Locations:
Gyaniversity Publications currently offers shipping within India. We are continuously working to expand our reach and provide international shipping options in the future.
3. Processing Time:
After you place an order, please allow 1 business day for our team to process and prepare your items for shipment. During peak seasons and promotional periods, processing times might be slightly longer.
4. Shipping Time:
Shipping time varies depending on your location. Generally, orders are delivered within 3-7 business days from the date of dispatch. However, delivery times can be affected by factors such as weather conditions, local holidays, and unforeseen logistical challenges.
5. Shipping Charges:
We offer free shipping on orders above Rs. 650. For orders below this value, a nominal shipping fee of Rs. 50 will be applied during the checkout process. The shipping charges will be clearly indicated before you confirm your order.
6. Order Tracking:
Once your order is dispatched, you will receive an email notification containing a tracking link. You can use this link to monitor the real-time progress of your shipment and estimate its expected delivery date.
7. Multiple Shipments:
If your order includes multiple items, they may be shipped separately due to availability or logistical reasons. In such cases, you will receive separate tracking information for each shipment.
8. Address Information:
Please ensure that you provide accurate and complete shipping address details during the checkout process. Gyaniversity Publications will not be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. The customer will have to bear additional delivery charges and return to origin charges for orders placed with wrong or incomplete delivery information.
9. Failed Delivery Attempts:
Our shipping partners will make multiple attempts to deliver your package. If no one is available to receive the order after these attempts, the package may be returned to us. In such cases, we will contact you to arrange for re-delivery or provide further instructions. The customer will have to bear additional delivery charges and return to origin charges for such instances.
10. Order Modification and Cancellation:
Please review your order carefully before confirming, as changes or cancellations might not be possible after the order is processed. For assistance, please contact our customer support team at email@example.com or use the chat feature on our website to get in touch with them immediately.
11. Returns and Exchanges:
For information regarding returns and exchanges, please refer to our Return Policy.
12. Customer Support:
If you have any questions, concerns, or require assistance related to shipping, please don't hesitate to contact our customer support team at firstname.lastname@example.org or simply start a live chat on our website. Our team is here to assist you.
Gyaniversity Publications values your trust and strives to provide a seamless shopping experience. Thank you for choosing us for your reading needs!
Note: This shipping policy is subject to change at the discretion of Gyaniversity Publications. Please refer to the policy on our website for the most up-to-date information.