This video is meant for IGNOU / Indira Gandhi National Open University students studying MPA-017 Electronic Governance for MPA. This video lecture covers the lesson on Delivery of Citizen Services: Role of ICT. This video has been curated by IGNOU experts and presented to you within our guidebooks and courses. To make the best of your studies, check out guidebooks by Gyaniversity Publications and the online courses by Gyaniversity Education.