This video is meant for IGNOU / Indira Gandhi National Open University students studying BPAG-172 Governance: Issues and Challenges for BAG, BAECH, BAPSH, BAPCH, BASOH, BSCANH, BAEGH, BAJDM. This video lecture covers the lesson on Public Service Guarantee Act, Citizen’s Charter, Right to Information, Corporate Social Responsibility. This video has been curated by IGNOU experts and presented to you within our guidebooks and courses. To make the best of your studies, check out guidebooks by Gyaniversity Publications and the online courses by Gyaniversity Education.