top of page

Assessment Form

Read the question carefully and write the answer. This is the most important step in the application process as your application will be selected based on your responses within the mentioned time frame.

00 : 40 : 00
Part 1: Basic Information
Part 4: Screening Questions
A customer is angry because their order is delayed. What is the first step you should take?
While replying to an upset customer, which tone is best?
A customer blames your company for a mistake they made while ordering. What should you do?
If two urgent tickets come in at the same time, how should you prioritize?
A customer’s order shows “Delivered,” but they claim they didn’t get it. What is the first step?
A refund request comes for a digital product that was already delivered. What should you do?
If multiple customers report a payment failure, your action is:
A cancellation request comes after shipping. What should you do?
Payment deducted, but order not confirmed. First step?
You promised something company cannot deliver. Correct step?
Correct order of ticket handling:
A customer sends multiple queries in one email. Best reply format?
What is the best way to ask for missing details?
A customer has been waiting 21 days for a refund. Finance says payment is processed, but customer claims not received and threatens to go to the Consumer Protection Cell. Which action would you NOT take?
Due to a backend system outage, thousands of customers are unable to access their accounts for 6 hours. You are the operations lead on shift. Which action would you NOT take?
A column contains order IDs where some are repeated. Which function will you use to find unique values only?
You have a sheet with thousands of customer orders. How would you quickly find all orders delayed more than 3 days using Excel?
If you want to highlight orders where the payment status = “Pending”, which tool will you use?
In a 50-page policy document, how can you make sure all headings are consistent (font, size, style)?

Thank you! Please check your email for the next steps. If you cannot see it, please check your "Junk" folder too. Mark it as "Not Junk" in order to receive timely updates on your application.

bottom of page