I traveled with FlixBus and was quite disappointed with the customer service experience. While the buses themselves were comfortable and well-maintained, the support I received when I encountered an issue was lacking. The staff seemed overwhelmed and unhelpful, which added to my frustration, for customer service contact visit https://flixbus.pissedconsumer.com/customer-service.html . Additionally, the response time to my inquiries was slower than expected, leaving me feeling undervalued as a customer. Overall, while the journey itself was pleasant, the inadequate customer service overshadowed the positive aspects of my trip. I hope they can improve in this area to enhance the overall travel experience for future passengers.